nativeInstallerlivehelperchat

Upgrade Live Helper Chat

Before running the commands shown on this page, you should load the Bitnami stack environment by executing the installdir/use_APPNAME script (Linux and MacOS) or by clicking the shortcut in the Start Menu under “Start -> Bitnami APPNAME Stack -> Application console” (Windows). On OS X VMs, the installation directory is /opt/bitnami and OS X VM users can click the “Open Terminal” button to run commands. Learn more about the Bitnami stack environment and about OS X VMs.

It is strongly recommended to create a backup before starting the update process. If you have important data, create and restore a backup to ensure that everything works properly.

You can upgrade the application only without modifying any other stack components by following these steps:

  • Log in to the application administration panel.

  • Click the “System configuration” icon and browse to “System -> Update Information”. Click the “Update database” link if needed.

  • Log out of the application.

  • Download the new version of the application.

  • Overwrite the following folders:

    $ cp -R /PATH-TO-NEW-VERSION/docs installdir/apps/livehelperchat/htdocs/docs
    $ cp -R /PATH-TO-NEW-VERSION/ezcomponents installdir/apps/livehelperchat/htdocs/ezcomponents
    $ cp -R /PATH-TO-NEW-VERSION/lib installdir/apps/livehelperchat/htdocs/lib
    $ cp -R /PATH-TO-NEW-VERSION/modules installdir/apps/livehelperchat/htdocs/modules
    $ cp -R /PATH-TO-NEW-VERSION/pos installdir/apps/livehelperchat/htdocs/pos
    $ cp -R /PATH-TO-NEW-VERSION/translations installdir/apps/livehelperchat/htdocs/translations
    $ cp -R /PATH-TO-NEW-VERSION/design installdir/apps/livehelperchat/htdocs/design
    
  • Disable the cache by editing the following values in your installdir/apps/livehelperchat/htdocs/settings/settings.ini.php file:

    'templatecache' => false
    'templatecompile' => false
    'modulecompile' => false
    
  • Log in to the application administration panel.

  • Click the “System configuration” icon and browse to the “System” page. Click the “Clean cache” link.

  • Enable the cache.

For further information, refer to the official documentation.

Last modification August 31, 2018