virtualMachinelivehelperchat

Configure SMTP for outbound emails

To configure outbound email, follow these steps:

  • Log in to the application as an administrator.

  • Click the “System Configuration” icon (next to the “Extra Modules” tab).

  • Select the “Mail Settings” in system tab.

  • At the “Mail Settings” subtab, configure whatever you want to appear as the “From” address. For instance: help@mydomain.com

  • Select the “SMTP” tab.

  • Enable SMTP, clicking on the checkbox.

  • Configure the server to be used for outbound email. For example, to configure a Gmail account, you could use the settings below. Replace USERNAME and PASSWORD with your Gmail account username and password respectively.

    • SMTP Server - tls://smtp.gmail.com
    • SMTP port - 465
    • Login - USERNAME@gmail.com
    • SMTP Password - PASSWORD
  • Click “Save” to save your changes or “Test” to send a test email and save the settings.

Live Helper Chat email configuration

To configure the application to use other third-party SMTP services for outgoing email, such as SendGrid or Mandrill, refer to the FAQ.

NOTE: If you are using Gmail as the outbound email server and have experienced issues trying to send emails correctly, check the Gmail SMTP troubleshooting page to learn the causes of these issues and how to solve them.

Last modification September 6, 2018