Debug Live Helper Chat errors

NOTE: We are in the process of modifying the file structure and configuration for many Bitnami stacks. On account of these changes, the file paths stated in this guide may change depending on whether your Bitnami stack uses native Linux system packages (Approach A), or if it is a self-contained installation (Approach B). To identify your Bitnami installation type and what approach to follow, run the command below:

 $ test ! -f "/opt/bitnami/common/bin/openssl" && echo "Approach A: Using system packages." || echo "Approach B: Self-contained installation."

The output of the command indicates which approach (A or B) is used by the installation, and will allow you to identify the paths, configuration and commands to use in this guide. Refer to the FAQ for more information on these changes.

To activate the logs, edit the configuration file and modify it so that it looks like this:

NOTE: Depending on your installation type, the configuration file will be in one of the following locations:

  • Approach A (Bitnami installations using system packages): /opt/bitnami/livehelperchat/settings/settings.ini.php

  • Approach B (Self-contained Bitnami installations): /opt/bitnami/apps/livehelperchat/htdocs/settings/settings.ini.php

'debug_output' => true
'templatecache' => false
'templatecompile' => false
'modulecompile' => false

Refer to the official documentation for further information.

Last modification December 21, 2022